Starcast can reduce the risk of your site being unexpectedly closed.
Starcast
This case study describes a site's decreasing performance that resulted in closure.
In the second half of 2006 a site was rated at 5 stars. During that milestone the site was aware that they were not performing as well as they had been in previous times but were not too concerned as they were a 5 star site. At the end of February 2007 the new star rating came out, they had dropped to a two and a half star site.
By the end of March they had put together a performance plan and had invested $450,000 in upgrading facilities and training staff.
From April 2007 the site started to place their clients in sustainable employment at a good rate.
Being two and a half star, this site faced closure and its best chance to remain in operation was to improve its star rating in the June 2007 ratings. The site was improving when the decision in April was made to close all two and a half star sites.
The site is now closed and the organisation that ran it has no way to recover its investment.
How could Starcast have helped?
First we need to understand what happened. After populating our regression model with their data it became clear that it was not just their recent poor performance that was impacting their star rating. In fact, their very good performance during the second half of 2004 was exacerbating the problem because, with a two year rolling model, this early excellent performance was about to be excluded from the star ratings calculation.
When would Starcast have highlighted the situation?
From July 2006 it would have highlighted the high performance that was due to be removed by the two year rolling model. The site would also have been able to determine what they would need to achieve by the end of the milestone to maintain their star rating.
By September 2006 they would have had a clear idea of what their star rating would have been and could have started to implement their performance plan. This would have been in time for the June 2007 star ratings which would have helped them in their tender to recover their business.
The organisation would also have been able to calculate how long it would take to get its investment back and could have made a more informed decision on how to, or if to preserve the business.